Shipping & returns

CALCAM AM products are produced and packaged with care. Many items are made to order, so processing time may vary by product and current order volume.

Estimated production and shipping times shown on the website are estimates and are not guaranteed delivery dates.

Shipping rates are calculated using the shipping address and available carrier services at checkout. Customers are responsible for providing a complete and accurate delivery address.

Tracking information will be provided when available after your order ships. Once a package has been transferred to the carrier, delivery timing may be affected by carrier delays, weather, holidays, or other circumstances outside CALCAM's control.

Because CALCAM AM architectural models are produced specifically for sale and may be made to order, all sales are generally final and we do not accept returns or exchanges for change of mind, color preference, minor 3D-printing variations, or other normal characteristics described in our Terms of Sale.

If your order arrives materially damaged during shipping, contains the wrong product, or has a significant manufacturing problem beyond normal 3D-printing variations, please contact CALCAM promptly after delivery. Include your order number and clear photographs of the item and packaging so we can review the issue.

Depending on the circumstances, CALCAM may provide a replacement, repair, refund, or other appropriate resolution.

Please retain the original packaging when reporting shipping damage, as the carrier may require photographs or inspection.

Any rights available to customers under applicable law remain unaffected.

Questions about this policy

Email us for clarification.